I am trying to integrate Freshchat with Freshdesk but I do not see Freshchat under support channels on Freshdesk.
Modified on: Mon, 22 Oct, 2018 at 11:49 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This is because Freshchat hasn’t been enabled for your Freshdesk instance as a support channel. Please send an email to firstname.lastname@example.org and we will enable it for you from our backend. Once enabled, you have to refresh your Admin screen on Freshdesk and you will find Freshchat added to your list of support channels.
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