Can I clear the user details every time when a user leaves?
Modified on: Wed, 2 Jan, 2019 at 7:03 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
You can add this script within the <BODY> tag to clear the user information as soon as they close the chat.
Sample code:
<script>
window.fcWidget.user.clear().then(function() {
console.log('User cleared');
}, function() {
console.log("User Not cleared");
});
</script>
However, this might increase the MUV number. This is because after clearing the user info when the same user visits the page again he is taken as a new customer and thereby increasing the count of unique visitors for the account. Customer may be charged extra for exceeding the MUV allowed for their plan.
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