Translate Message Channels

Once you configure your Freshchat account to support multiple languages, you can translate your Message Channels into these languages. For example if you have added support for French and Spanish languages you can translate each message channel into these two languages. 

Now your message channels will be displayed to your users based on their browser locale(language) settings provided it is supported by your Freshchat account, else it’ll be displayed in the default language.

How to translate message channels into multiple languages

Go to Settings > Message Channels

You can do this in two ways. You can see a list of active languages (which you added in Language Settings) against the message channels. Click on a language to translate. Or click on the message channel and then click on the language you want to translate.

Pro-tipEach language icon with translated content will be in blue, while grey indicates that you are yet to add translated content in that language. 

Let’s translate the customer support channel to French. Add the channel name and welcome message in French. Select the Group (team) to which you want to route messages incoming through this channel. For example new conversations incoming from your French customer support channel can be routed to your French support team.

Click Advanced Settings > Choose a Response Expectation. You can set different response expectations for message channels in different languages. 


If you’ve set the channel to Public in your primary (default) language it’ll applicable to all your channel translations. The same rule applies for tags as well.

You can see a preview of all the translated languages in a specific language by selecting the language from the ‘Preview channels in’ drop-down.