Once you configure your Freshchat account to support multiple languages, you can translate your FAQ articles into these languages. For example, if you have added French and Spanish as supported languages, you will be able to create a version of all your FAQ articles in these languages.
How to translate FAQs
To translate FAQs, click on the FAQs icon in the left menu bar.
Pick a category and click on the language against the FAQ article you want to translate.
Add the translated content for category title and description.
Next add translations for your article title and content. The tags and platforms you configure for the default language will be applicable for all translations. Select ‘Hide this FAQ for…’ checkbox to save the article as a draft, if you don’t want to go live with it immediately.
You can preview FAQ articles in a specific language by selecting the language from ‘Preview FAQs in’ drop-down.
You can also checkout our developer’s documentation on multilingual feature.