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TABLE OF CONTENTS

• Trusted IP
  • How to Enable Trusted IP
  • How to allow an IP address
  • What are Privileged Roles

Trusted IP

With Trusted IP you can be sure that only your trusted network of users will access your Freschat account.

You can secure your Freshdesk Messaging account even further by allowing a set of IP addresses or IP ranges that you trust. This will restrict your Freshdesk Messaging account access only to the users or agents whose IP address matches your configuration.

How to Enable Trusted IP

Go to Admin > Trusted IP and switch the toggle to Enabled.

How to allow an IP address

Go to Trusted IPs > Add IP.

You can add a single IP address or a range of IP addresses. You can also view the total number of IP addresses added.

Note: You can add upto 100 IPs per Freshdesk Messaging account

What are Privileged Roles

By default, team members with Admin, Account Admin, and Owner roles in Freshdesk Messaging (Freshchat) will be able to access your Freshdesk Messaging (Freshchat) account even if you haven't added their IP address to the list of trusted IPs.