Modified on: Mon, 2 Nov, 2020 at 5:41 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you’ve signed up for Freshchat after April 9, 2021, read the new articles
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before April 9, 2021, continue reading.
If you’ve signed up for Freshchat before April 9, 2021, read the new articles
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after April 9, 2021, continue reading.
TABLE OF CONTENTS
With Trusted IP you can be sure that only your trusted network of users will access your Freschat account.
You can secure your Freshchat account even further by allowing a set of IP addresses or IP ranges that you trust. This will restrict your Freshchat account access only to the users or agents whose IP address matches your configuration.
How to Enable Trusted IP
Go to Admin > Trusted IP and switch the toggle to Enabled.
How to allow an IP address
Go to Trusted IPs > Add IP.
You can add a single IP address or a range of IP addresses. You can also view the total number of IP addresses added.
|Note||You can add up to 100 IPs in your Freshchat account|
What are Privileged Roles
By default, team members with Admin, Account Admin, and Owner roles in Freshchat will be able to access your Freshchat account even if you haven't added their IP address to the list of trusted IPs.
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