Measure your team's performance and improve customer happiness

In Freshchat you can track  and team's performance and identify opportunities to improve the quality of your product/service and also the customer experience you provide. You can do this through,

• Tracking real-time metrics with our live Dashboard
• Keeping track of your team's availability
  

• Conversation ratings and measuring customer happiness (CSAT)

• Labeling and tracking conversation trends

• Pulling periodic reports