Track your team's performance
Modified on: Tue, 15 Oct, 2019 at 12:18 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
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Measure your team's performance and improve customer happiness
In Freshchat you can track your helpdesk and team's performance and identify opportunities to improve the quality of your product/service and also the customer experience you provide. You can do this through,
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