If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
Upgrade or Downgrade plan
Modified on: Mon, 21 Jun, 2021 at 1:07 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The plan you choose for your account doesn’t always have to be permanent. If you need deeper with other products integrations or access to features not in your current plan, you can upgrade your plan. Likewise, if you own a small support team, are content with limited features or scaling down, you are free to downgrade your plan to one that best fits your needs.
You can upgrade or downgrade your plan by going to:
Admin > Billing > Change Plan
| Note | No credits/refund will be issued when you downgrade/cancel your plan. However, you can continue to use the features of your current plan till the current subscription ends. For more details, check our terms and conditions. |
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