The plan you choose for your account doesn’t always have to be permanent. If you need deeper with other products integrations or access to features not in your current plan, you can upgrade your plan. Likewise, if you own a small support team, are content with limited features or scaling down, you are free to downgrade your plan to one that best fits your needs.
You can upgrade or downgrade your plan by going to:
Admin > Billing > Change Plan
No credits/refund will be issued when you downgrade/cancel your plan. However, you can continue to use the features of your current plan till the current subscription ends.
For more details, check our terms and conditions.