Freshdesk Messaging supports FAQs in multiple languages. You can find the list of supported languages here:
Portuguese - Brazil
Spanish - Latin America
You can change the widget content to any language you prefer. To do so, you have to make changes to the code snippet by editing the given text fields. For more information, visit Freshdesk Messaging (formerly Freshchat) developers portal: https://developers.freshchat.com/#customisation-wgt
Note: We don’t support native multilingual support for the agent interface yet.
No. This functionality is not available today. The user can change browser language and see the FAQ content in that language.
Categories and FAQs can be added in multiple languages. Freshdesk Messaging currently supports 32 languages. It uses the user locale settings to determine the language in which the FAQs are to be displayed to a user.
In case of mobile users, the locale can be identified from the app or the user device. The app’s user locale takes priority over device’s user locale.
For web users, Freshdesk Messaging uses the browser’s locale. This helps to ensure that the FAQs are always delivered to the user in their language.
However, if the language for a user locale hasn’t been added / enabled in the Languages section of Admin, then the FAQs will be displayed in the pre-configured Primary Language.