Freshchat supports FAQs in multiple languages.
The languages supported are as follows:
|Chinese (Traditional)||zh-TW||Portuguese (BR)||pt-BR|
|Estonian||et||Spanish (Latin America)||es-LA|
Categories and FAQs can be added in multiple languages. Freshchat currently supports 32 languages. It uses the user locale settings to determine the language in which the FAQs are to be displayed to a user.
In case of a mobile users, the locale can be identified from the app or the user device. The app’s user locale takes priority over device’s user locale.
For web users, Freshchat uses the browser’s locale. This helps to ensure that the FAQs are always delivered to the user in their language.
However, if the language for a user locale hasn’t been added / enabled in the Languages section of Settings, then the FAQs will be displayed in the pre-configured Primary Language.
You can change the widget content to any language you prefer. To do so, you have to make changes to the code snippet by editing the given text fields. For more information, visit Freshchat developers portal:
We don’t support native multilingual support for the agent interface yet.
No. This functionality is not available today. The user can change browser language and see the FAQ content in that language.