1. Getting started with bots 3

• Conversations in the chatbot builder
• A - Z of the bot builder
• Terminal action validation in the Freshchat bot builder

Condition based - usecases 0

2. The basics of building your first bot 17

• How to build a simple bot flow with the bot builder
• Configuring dialogs in the bot builder
• What are the different input options available in the bot builder?
• Using Multiselect in your bot conversation
• Configuring conditional flows in the bot builder

See all 17 articles

3. Advanced configurations 15

• Languages supported by the bot builder - chatbot flows
• Setting up bots in multiple languages for customers across the world
• Deploying multilingual flows with the bot builder
• Setting up your API Library in the bot builder
• Making use of custom and default properties in the bot builder

See all 15 articles

4. Choosing the right widget 6

• Differences between all the deploy options (using the self-service widget, conversations widget & messaging channels)
• A quick introduction to the self-service widget
• What are the input options offered by the bot builder?
• Customizing your self-service widget
• A quick introduction to the conversations widget

See all 6 articles

5. Channels & Integrations 8

• Assigning a bot conversations to your agents
• Deploying bots on your website
• Deploying the chatbot on mobile apps via self-service widget & WebViews
• Deploying your bots on your Topics
• Deploying your chatbots on WhatsApp

See all 8 articles

6. FAQs for the bot builder 3

• How to create separate bot flows for customers and visitors
• Bot session FAQs
• Bot builder FAQs

Setting up and using bot templates 6

• Online Delivery Bot template
• EdTech bot template
• Financial Services Bot template
• Air Travel Bot template
• Telecom bot template

See all 6 articles

Migration to Unified Bot Builder 4

• Reconfiguring your bots and widgets in the Unified Bot Builder (UBB)
• How to re-deploy Answerbots in the UBB post migration
• How to integrate bot builder with your Freshchat account
• How to upgrade to the Unified Bot Builder (UBB)