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    If you’ve signed up for Freshdesk Messaging before April 29, 2021, read the old articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
    April 29, 2021, continue reading.
    Solution home

    Freshchat Bot builder

    1. Getting started with bots and Freddy AI 4
    • Conversations in the chatbot builder
    • A - Z of the bot builder
    • Terminal action validation in the Freshchat bot builder
    Condition based - usecases 0
    2. The basics of building your first bot 17
    • How to build a simple bot flow with the bot builder
    • Configuring dialogs in the bot builder
    • What are the different input options available in the bot builder?
    • Using Multiselect in your bot conversation
    • Configuring conditional flows in the bot builder
    See all 17 articles
    3. Advanced configurations 15
    • Languages supported by the bot builder - chatbot flows
    • Setting up bots in multiple languages for customers across the world
    • Deploying multilingual flows with the bot builder
    • Setting up your API Library in the bot builder
    • Making use of custom and default properties in the bot builder
    See all 15 articles
    4. Choosing the right widget 6
    • Differences between all the deploy options (using the self-service widget, conversations widget & messaging channels)
    • A quick introduction to the self-service widget
    • What are the input options offered by the bot builder?
    • Customizing your self-service widget
    • A quick introduction to the conversations widget
    See all 6 articles
    5. Channels & Integrations 8
    • Assigning a bot conversations to your agents
    • Deploying bots on your website
    • Deploying the chatbot on mobile apps via self-service widget & WebViews
    • Deploying your bots on your Topics
    • Deploying your chatbots on WhatsApp
    See all 8 articles
    6. FAQs for the bot builder 3
    • How to create separate bot flows for customers and visitors
    • Bot session FAQs
    • Bot builder FAQs
    Setting up and using bot templates 6
    • Online Delivery Bot template
    • EdTech bot template
    • Financial Services Bot template
    • Air Travel Bot template
    • Telecom bot template
    See all 6 articles
    Migration to Unified Bot Builder 4
    • Reconfiguring your bots and widgets in the Unified Bot Builder (UBB)
    • How to re-deploy Answerbots in the UBB post migration
    • How to integrate bot builder with your Freshchat account
    • How to upgrade to the Unified Bot Builder (UBB)
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