When you migrate from older Freshchat plans to 2021 Freshchat plans, you have to re-configure certain bot flows to retain existing features and functionality. Here is a list of what needs to be done:

Bot Type

How to reconfigure


1. Flow trigger/Custom bot integration:

a. How to create flows on UBB 

b. How to map flow to Answers 

2. Transfer to Agent

 How to reconfigure transfer to an agent

3. Create a ticket

How to reconfigure ticket creation

4. Re-deploy Answerbot

Custom Bot

Steps to create flows on UBB 

FSS add-on 

Re-deploy chat widget configurations

Hallway Lead Bot  and Frank bot

Steps to create flows on UBB 

Frank BotConfigure Answers on UBB