Automations 16

• Assign Conversations to Agents
• What are Assignment Rules in Freshdesk Messaging?
• What is IntelliAssign in Freshdesk Messaging?
• What are Topics in Freshdesk Messaging?
• Send proactive messages and engage your customers

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Productivity 7

• Priority Inbox in Freshdesk Messaging
• Canned Responses
• Files
• Co-browsing
• Auto Resolve conversations with Freshdesk Messaging

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Users and Segments 1

• View, search, filter and segment your users in Freshdesk Messaging

Response Expectations 5

• Set response expectations for your customers with Freshdesk Messaging (formerly Freshchat)
• Business Hours
• Offline Experience in Freshdesk Messaging
• Email Notifications
• DKIM Configuration in Freshdesk Messaging

Self-service 9

• Create useful FAQ articles and help customers self-service with Freshdesk Messaging
• What is the Hallway Lead Bot?
• Multilingual Freddy Answer
• Setting up a pre-chat form on Freshdesk Messaging
• Freddy and Freshdesk Messaging Bots

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Performance 6

• Track your team's performance
• Dashboard
• Agent Availability Report
• Customer Satisfaction Survey (CSAT) and CSAT Report
• Conversation Labels and Label Reports

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Multilingual 7

• Provide Multilingual Support to your Customers
• Google Translate Key
• Live Translate
• Localize the Agent interface
• Localize the Freshdesk Messaging messenger interface

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Smart Plugs 8

• Working with Smart Plugs
• Smart Plugs Script
• Calendly Smart Plug
• WooCommerce Smart Plug
• Stickeroid Smart Plug

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Access and Security 4

• Roles and Permissions
• Block IP
• GDPR
• Trusted IP

Compliances 4

• HIPAA Configuration Guide
• Freshdesk Messaging Cookies
• Web Content Accessibility Guidelines (WCAG)
• Data delete policy for User Segments