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Release Notes
If you’ve signed up for Freshdesk Messaging before April 29, 2021,
read the old articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
April 29, 2021, continue reading.
Solution home
Features in Freshdesk Messaging
Automations
16
Assign Conversations to Agents
What are Assignment Rules in Freshdesk Messaging?
What is IntelliAssign in Freshdesk Messaging?
What are Topics in Freshdesk Messaging?
Send proactive messages and engage your customers
See all 16 articles
Productivity
7
Priority Inbox in Freshdesk Messaging
Canned Responses
Files
Co-browsing
Auto Resolve conversations with Freshdesk Messaging
See all 7 articles
Users and Segments
1
View, search, filter and segment your users in Freshdesk Messaging
Response Expectations
5
Set response expectations for your customers with Freshdesk Messaging (formerly Freshchat)
Business Hours
Offline Experience in Freshdesk Messaging
Email Notifications
DKIM Configuration in Freshdesk Messaging
Self-service
9
Create useful FAQ articles and help customers self-service with Freshdesk Messaging
What is the Hallway Lead Bot?
Multilingual Freddy Answer
Setting up a pre-chat form on Freshdesk Messaging
Freddy and Freshdesk Messaging Bots
See all 9 articles
Performance
6
Track your team's performance
Dashboard
Agent Availability Report
Customer Satisfaction Survey (CSAT) and CSAT Report
Conversation Labels and Label Reports
See all 6 articles
Multilingual
7
Provide Multilingual Support to your Customers
Google Translate Key
Live Translate
Localize the Agent interface
Localize the Freshdesk Messaging messenger interface
See all 7 articles
Smart Plugs
8
Working with Smart Plugs
Smart Plugs Script
Calendly Smart Plug
WooCommerce Smart Plug
Stickeroid Smart Plug
See all 8 articles
Access and Security
4
Roles and Permissions
Block IP
GDPR
Trusted IP
Compliances
4
HIPAA Configuration Guide
Freshdesk Messaging Cookies
Web Content Accessibility Guidelines (WCAG)
Data delete policy for User Segments