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    If you’ve signed up for Freshdesk Messaging before April 29, 2021, read the old articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
    April 29, 2021, continue reading.
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    Freshchat FAQs

    General FAQs 50
    • Why are chats not auto-converted to tickets?
    • List of domains to allow to start using Freshchat
    • What is the size for the profile picture?
    • How do I hide the Agent & Bot Name?
    • How do I hide the widget on certain pages of my website?
    See all 50 articles
    Pricing and Billing FAQs 12
    • How to get Freshchat for free
    • What if I don't want to pay by card?
    • What to be aware of when downgrading my plan?
    • What is MUV and how is it tracked?
    • What does 30-day chat history mean?
    See all 12 articles
    Inbox FAQs 11
    • How is Priority Inbox helpful?
    • When should I enable Priority Inbox?
    • How to enable Priority Inbox for my account?
    • What are Views?
    • Add FAQs to replies
    See all 11 articles
    Campaign FAQs 3
    • How to measure Campaign performance?
    • How to create a custom event or user property for better targeting Campaigns?
    • Why are some Triggered Messages not getting deployed?
    FAQs 10
    • Where and how can FAQs be used?
    • What are FAQ Tags? How do I use them?
    • How can I make a set of FAQ categories visible exclusively on a specific page of my website?
    • What kind of rich media support is offered while creating FAQs?
    • Can I send a FAQ via message to the user?
    See all 10 articles
    Chatbot FAQs 8
    • Is there a minimum number of articles required to create a bot?
    • How much time does it take for the bot to learn when new answers are added?
    • What are the different response options available with Custom Bot?
    • Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?
    • Is it possible to trigger different bots based on business hours?
    See all 8 articles
    Multilingual FAQs 4
    • Does Freshchat support FAQs in multiple languages?
    • How can I get the widget content to be displayed in another language?
    • Is there a way to override the browser language or locale to show FAQs of a different language?
    • How does Freshchat determine the display language of FAQs?
    Offline Experience 5
    • Why you should set an ample buffer time?
    • Which conversations are marked as ‘offline’ conversations?
    • When do we unmark an ‘offline’ conversation?
    • How to identify offline conversations?
    • What happens when Offline Experience, Bots, and Business Hours are enabled at the same time?
    Dashboard FAQs 4
    • What's the difference between the 90th percentile, median, and average values?
    • Can I track the volume of tickets associated with various labels?
    • What does full access to Dashboard mean?
    • Where can I find the volume of conversations initiated?
    GDPR FAQs 9
    • Updates to Terms of Service and Privacy Policy
    • What are the steps that Freshchat has taken to be GDPR compliant?
    • What are the GDPR compliances that Freshchat offers to me?
    • How do I make sure that I get consent from my customers before collecting their data/storing cookies through the web messenger?
    • Can I delete a user’s personal data on Freshchat ?
    See all 9 articles
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